Refund & Return Policy

1. All Sales Are Final

Due to the sensitive and research-grade nature of our products, all sales are final once an order has been shipped.

We do not accept returns or exchanges under any circumstances to ensure product integrity and safety.

2. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.

To process your request, please provide:

• Order number

• Photos of the product(s) received

• Photos of the packaging

Send all details to: info@vitruvian1492.com

If your claim is verified, we will issue a replacement or store credit at no additional cost.

3. Lost or Undelivered Orders

If your package is lost in transit or marked as “delivered” but not received, please contact us within 10 business days of the expected delivery date.

We will work with the shipping carrier to locate or resolve the issue.

4. Refunds (If Applicable)

Refunds are only issued in the following cases:

• Duplicate or accidental orders placed before shipment

• Verified incorrect or defective products

Approved refunds will be processed to the original payment method within 5–10 business days.

5. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been fulfilled, it cannot be modified, canceled, or refunded.

6. Quality and Compliance

All products are handled under strict quality control standards to ensure safety and consistency.

For regulatory and safety reasons, we do not accept returned products.

7. Contact Information

For any questions or support regarding your order, please contact us:

Email: info@vitruvian1492.com
Website: https://vitruvian1492.com/contact/